Frequently Asked Questions

 FAQs

 
  • Trailways Personal Care can provide dedicated companion care and personal care services to assist with everyday activities, so your loved one can preserve their independence while remaining comfortably and safely at home. Home care services include:

    Companionship

    Fall prevention

    Grooming, dressing, bathing, and toileting assistance

    Light housekeeping

    Medication reminders

    Meal preparation

    Mobility and transfer assistance

    Running errands

  • Aging in place refers to a person’s ability to safely grow old in their current residence — whether it is their own home, a family member’s home, or an assisted living facility.

  • In addition to aging in place, a professional caregiver provides many benefits, including:

    A customized home care plan that reflects unique needs and requests.

    Companionship and social interaction reduce the risk of isolation and depression.

    Flexibility to receive care when needed most.

    Lower home care costs when compared to assisted living or nursing home care.

    One-on-one, personalized care.

    Peace of mind that your loved one is receiving compassionate care from a trusted professional.

    Supervision and assistance that reduces the risk of falls, injuries, and other household accidents.

  • Home health care is medical care provided in the home by a trained and certified medical professional, such as a nurse, physical therapist, or occupational therapist.

    Trailways Personal Care caregivers do not provide medical care and will not assist with tasks such as administering medication or changing wound dressings. Non-medical home care services will provide your older adult with companionship and assistance with activities of daily living, such as grooming, dressing, toileting, light housekeeping, meal preparation, and errands.

  • Yes! You can change or alter the home care schedule. The goal is to make the plan work for your family, not the agency. Although one week’s notice is asked for permanent schedule changes, Trailways Personal Care understands unexpected changes are sometimes necessary on short notice. Coordinators will do everything possible to ensure you get the schedule you need to accommodate emergencies.

  • Although Trailways Personal Care caregivers do not provide medical care, they offer professional personal care services for older adults with Alzheimer’s disease and other medical conditions. If your older adult needs assistance with self-care tasks such as grooming, bathing, dressing, meal preparation, shopping/errands, and light housekeeping — or needs companionship and social interaction — a Trailways Personal Care caregiver can help.

  • The first step is to contact the Trailways Personal Care office to schedule a free home care consultation with a care coordinator, who will meet with you to discuss your needs, answer your questions, and provide additional information about services.

    If you hire a Trailways Personal Care in-home caregiver, the care coordinator will perform a complimentary home care assessment and develop a care plan that outlines the services for your loved o will identify caregivers with the skills, personality, and availability to assist your loved one. You will then be able to meet the caregiver, and if you and your loved one approve, they will begin working for you.

  • Yes! Trailways Personal Care does offer its services in assisted living facilities. Staff members at assisted living facilities tend to care for more than one older adult during each shift. Some families hire a professional caregiver to supplement the assistance provided by facility staff and, as needs change, increase the duration or frequency of care for your loved one.

    A Trailways Personal Care caregiver provides additional support for your loved one to remain in their current residence with their current level of care for a more extended time. Professional caregivers can help the need for your loved one to move to another part of the facility where their independence is curtailed, and daily rates for care may be higher.

  • Trailways Personal Care believes successful home care starts with finding the right caregiver. Through the Select Your Caregiver program, a care coordinator will get to know your loved one and provide a personalized recommendation to match them with the right caregiver successfully.

    An in-home caregiver can be an adjustment for older adults, and it can take time for your loved one and caregiver to get comfortable with each other. However, if — for any reason at any time — you feel the caregiver isn’t the right match, you can reach out to your coordinator to recommend another caregiver.

  • If you no longer need services from a Trailways Personal Care caregiver, you can request a two-week notice to cancel. If you need to decrease the number of hours/days your loved one receives care, you can make permanent schedule changes with a one-week notice.

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Common Myths About In-Home Healthcare and Personal Care Services

Most people want to grow older in the comfort of their homes, but many need extra support to be able to do so. Many types of at-home health care can help and Trailways Personal Care is one of them. There are also many misconceptions about the types of care offered in the home setting. This can make it hard to know what kind of care would be right for you. Here a just a few of them:

  • Home healthcare is too expensive.

  • Home healthcare is low in quality compared to hospitals and other medical facilities.

  • Getting home healthcare means losing independence.

  • I have to need nursing care to get in-home healthcare.

  • You need to be very ill or sick to receive in-home healthcare

All of these are myths that you may have heard and other falsehoods that your experienced in-home healthcare advocates at Trailways Personal Care will be happy to counsel you on. We understand that confusion may arise in the process and our staff is here and more than adept to adequately explain how in-home healthcare services and personal care assistants can be a bonus to your loved ones’ well-being.